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Cancellation & Refund Policy

1. Digital Courses and Content

1.1 No-Refund Policy

  • Once you have accessed the digital content or online courses, no refunds will be provided.
  • By purchasing our digital content, you acknowledge and agree to this no-refund policy.
  • The free module available for each course allows you to evaluate the content quality before purchase.

1.2 Withdrawal Right for EU and Swiss Consumers

  • Consumers in the EU and Switzerland have the right to withdraw from the purchase without giving any reason within 14 days of the contract conclusion (purchase date).
  • This withdrawal right expires once you have accessed or downloaded the digital content.
  • If you exercise your withdrawal right before accessing the content, we will reimburse all payments received using the same means of payment you used for the initial transaction.

1.3 How to Exercise Your Withdrawal Right

To exercise your right of withdrawal:

  • Send a clear statement by email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Include your name, order number, and the date of purchase
  • Specify which product you wish to withdraw from
  • We will acknowledge receipt of your withdrawal request within 2 business days

2. Coaching and Live Sessions

2.1 Cancellation Policy

  • Cancellations made more than 48 hours before a scheduled session can be rescheduled at no charge.
  • Cancellations made between 24-47 hours before a scheduled session are subject to a 50% rescheduling fee.
  • Cancellations made less than 24 hours before a scheduled session or no-shows are charged in full.
  • All cancellations must be made in writing via email.

2.2 Rescheduling

  • You may reschedule a session without penalty if done more than 48 hours in advance.
  • We will make reasonable efforts to accommodate your new preferred time slots.
  • Rescheduled sessions must be used within the original validity period.

2.3 Provider Cancellation

  • If we need to cancel a session, we will provide at least 24 hours' notice when possible.
  • In case of provider cancellation, you will be offered either a full refund for that session or rescheduling at no additional cost.
  • In the event of technical failures during online sessions, reasonable attempts will be made to reconnect. If the session cannot continue, it will be rescheduled.

3. Technical Issues

  • If you experience technical difficulties accessing digital content, please contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Technical issues must be reported within 7 days of purchase.
  • We will make reasonable efforts to resolve any technical issues that prevent access to purchased content.
  • Technical issues that cannot be resolved may qualify for a refund, to be determined on a case-by-case basis.

4. Exceptional Circumstances

The following circumstances may be considered for partial or full refunds at our discretion:

  • Serious illness or medical emergency (with supporting documentation)
  • Death in immediate family
  • Natural disasters affecting the customer
  • Technical issues on our part that cannot be resolved

5. How to Request Support or Report Issues

For any issues related to your purchase or access:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Include your full name, order number, and detailed description of the issue
  • Attach relevant screenshots if applicable
  • We aim to respond to all inquiries within 2 business days
Last updated:  Mar 22 | 2025