Delivery Information

1. Digital Content Delivery

1.1 Access Method

• All digital content, courses, and programs are delivered through the FIVE MOVES Academy learning management system.
• Upon successful purchase, you will receive login credentials (username and password) via email.
• If you already have an account, new purchases will be added to your existing account.

1.2 Delivery Timeframe

• For credit card payments: Access is typically granted within 15 minutes of successful payment.
• For invoice payments: Access is granted within 24 hours of payment confirmation.
• Welcome emails with access instructions are sent automatically upon successful purchase or payment confirmation.

1.3 Technical Requirements

To access our digital content, you will need:

• A computer, tablet, or smartphone with internet connection
• A modern web browser (Chrome, Firefox, Safari, or Edge - latest two versions)
• Minimum internet speed of 5 Mbps for video content
• PDF viewer for downloadable materials
• For live sessions: Zoom application or browser-based Zoom

2. Access Duration

• Standard access to digital courses is provided for 12 months from the date of purchase, unless otherwise specified.
• Some premium programs may offer extended or lifetime access as explicitly stated in the product description.
• The specific access duration for each product is clearly indicated on the product page prior to purchase.

3. Course Structure and Preview

• Each course includes a free preview module allowing you to sample the content before purchase.
• Full curriculum and module structure are visible on the course page prior to purchase.
• Course materials are typically delivered in a sequential, structured format with modules unlocking as you progress.

4. Technical Support

In case of delivery issues:

• Email support is available at This email address is being protected from spambots. You need JavaScript enabled to view it.
• Response time is typically within 24-48 hours on business days
• Please include your order number, username, and a description of the issue when contacting support

5. Account Security

• Your login credentials are personal and should not be shared with others.
• Each purchase grants access for a single user only.
• Multiple logins from different locations may result in account suspension.
• For team or group access, please contact us for appropriate licensing options.